Required skills

analytical skills to interpret test equipment setups settings and instrument readings

communication and negotiation skills to liaise with customers and technical staff to ensure service level agreement requirements are known and can be met within timeframes

literacy skills to read and interpret technical specifications and related documentation

numeracy skills to make calculations and necessary calibration changes

planning and organisation skills to implement outage management plan and contingency plan

problem solving skills to account for unexpected faults or equipment configuration anomalies

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to correctly handle connect and calibrate test equipment

Required knowledge

electrical and optical principles

legislation and licensing surrounding installation of telecommunications equipment

power requirements and electrical safety

protection switching

telecommunications networks

test equipment types suitable for tests to be made

transmission hierarchy and switching principles

transmission type and signals that may be encountered

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

implement outage plan complying with service assurance guidelines and all related OHS requirements and work practices

conduct performance tests to verify normal operation

Context of and specific resources for assessment

Assessment must ensure

sites on which outage management may be conducted

use of testing equipment currently used in industry

manufacturers and enterprise equipment documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate conducting performance tests to verify normal operation

review of outage plans completed by the candidate for different scenarios and situations

oral or written questioning to assess knowledge of

likely impact of outage on both the customer and the network

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Cut over new and replacement network equipment

ICTTEN5061A Cut over new and replacement network equipment

ICTTENA Coordinate fault rectification and restoration of service following network outages

ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Outage may include:

Outage plan may include:

Relevant personnel may include:

Relevant data may include:

Likely impact may include:

Contingency plan may include:

Quality assurance may include:

Documentation may include: